Frequently askedquestions
Scroll along the route. Every stop has an answer.
Shopping with Fidelx
What is Fidelx?
Fidelx is a local marketplace that connects customers with businesses around them and local riders who deliver their orders.
Where is Fidelx available?
Fidelx has launched in Otukpo. We share updates as we grow, so keep an eye on our blog.
How do I place an order?
Find a store, open its storefront, browse what they offer, add what you want to your cart and check out.
Who delivers my order?
Fidelx connects orders with independent local riders who pick them up from the business and deliver them to the customer.
Selling on Fidelx
Who can sell on Fidelx?
Local businesses across categories such as restaurants, boutiques, supermarkets, pharmacies, electronics and other local stores can join Fidelx.
How do I become a vendor?
Contact the Fidelx team. They will guide you through the onboarding and verification process and help get your storefront ready. Once you're approved, you can start receiving orders.
Do I need my own delivery riders?
No. Fidelx connects orders with independent local riders who collect orders from businesses and deliver them to customers.
How do customers find my business?
Customers can browse local businesses on Fidelx, explore categories and discover individual storefronts and products.
What is the vendor commission?
Vendor commission is currently 0% during launch. The Fidelx team can confirm the latest commercial terms when you get in touch.
Riding with Fidelx
How do I become a rider?
Register as a rider and complete the verification process. You'll need a smartphone and a motorcycle. Once you're approved, you can start accepting eligible deliveries.
How do I get paid?
You earn for every delivery you complete. Payment details are shared when you register.
Can I choose which deliveries to take?
Yes. You see the deliveries available near you and accept the ones you want to do.
Where will I be delivering?
In your area. Orders come from local businesses and go to customers nearby.
Do I work for Fidelx full time?
Fidelx works with independent local riders, so you decide which deliveries you take.